Hugh Dunn III, MATTERSOutreach CoordinatorHugh earned his Master of Public Health from the University at Buffalo, specializing in Community Health and Health Behavior, after completing his bachelor's degree in Exercise Science. Before joining the MATTERS Program, he served in clinical leadership, gaining experience coordinating healthcare teams, improving patient care, and supporting quality improvement initiatives. Passionate about improving access to care, Hugh is committed to building long-lasting partnerships with healthcare providers, community organizations, and other local partners throughout Western New York and the Finger Lakes Region. He looks forward to supporting providers as they implement the MATTERS model and helping individuals connect to treatment and recovery resources when they need them most.
Robert Sank, EMConnectDirector of Telemedicine OperationsRob Sank is the Director of Telemedicine Operations, where he helps guide the growth of digital health services that expand access to care and connect patients with the services they need. A paramedic for 12 years, Rob has built his career in emergency medical services, healthcare operations, and leadership. His experience on the front lines of healthcare has shaped his approach to leadership, with a focus on developing practical systems that improve patient access, support providers, and strengthen the delivery of care. Rob earned his MBA from Syracuse University, combining his real-world healthcare experience with a strong foundation in business strategy and operations.