Name
Beyond the Ambulance: EMS Roles Inside the Emergency Operations Center
Description

During large-scale incidents and disasters, Emergency Medical Services plays a critical role beyond patient transport, yet many prehospital providers have limited visibility into how their profession functions within an Emergency Operations Center (EOC). This session provides an EMS-focused overview of roles and responsibilities within the ESF-8 framework, highlighting how prehospital operations are represented and coordinated during emergency response. Drawing from real-world experience serving as both an EMS Liaison and a Regional EMS Designated Regional Coordinator within an EOC, this presentation explores how field-level conditions are translated into regional coordination, resource allocation, and operational decision-making. Topics include situational awareness, patient movement considerations, interagency communication, and the role of EMS leadership in bridging local operations with regional response strategies. This session aims to demystify EMS participation in the EOC and clarify how regional coordination supports both frontline providers and patient outcomes.

NYS CME - All Levels - Core - Operations

Speakers
Nicole VolpiParamedicNicole M. Volpi, Ph.D., NRP is an educator and researcher who works full-time as a paramedic for a hospital-based 9-1-1 service in the New Orleans metropolitan area. She serves as an EMS Liaison for the Jefferson Parish Emergency Operations Center and as the Region One EMS Alternate Designated Regional Coordinator. Dr. Volpi holds a Ph.D. in Public Safety Leadership with a specialization in Emergency Management and is currently pursuing a Master of Education in Curriculum & Instruction – STEM. She has presented on disaster response, EMS operations, and the integration of EMS practices with STEM education.Nicole Volpi
Date & Time
Saturday, November 14, 2026, 3:30 PM - 4:30 PM