Name
Understanding Why We React the Way We Do: Harnessing Emotional Intelligence for Leadership Success
Date & Time
Friday, November 14, 2025, 8:00 AM - 9:00 AM
Speakers

Description
Every day, EMS leaders are confronted by situations where a true understanding of various emotions at play can spell the difference between success and failure. Being prepared intellectually isn’t enough; you MUST understand the emotions boiling behind the scenes. Emotional intelligence - that is, the ability to understand not only your own emotions, but also the emotions of those around you - is integral to individual and professional success. Psychologists hypothesize that 90% of success is based on emotional intelligence (EQ), as opposed to your Intelligence Quotient (IQ). EQ plays a role in negotiations, decision making, communications and many other areas essential to effective leadership. Join Ray as he uses his extensive background in EMS - from working on the truck to the hallowed halls of State Government - and offers practical advice using real-world scenarios to develop your own personal emotional intelligence and help you succeed in dealing with conflict in your organization. Non-Core: Additional